Xclusive Autoworks Inc. Policy Form 2025

Cancellation Policy: You will have a scheduled day and estimated time for each scheduled service. If you need to cancel / reschedule within 24 hours of your appointment, you forfeit that service and your deposit. If you know in advance that you will need to cancel a service and inform us at least 24 hours ahead of your appointment, we will either attempt to reschedule that service, credit your account, or reimburse you upon your request within 10 business days. If you would prefer to reschedule and do so in accordance with the Cancellation Policy time frame above, we will make every effort to fit you into our schedule. Depending on the actual condition and size of the vehicle being detailed, this schedule can change. Each vehicle is owned and maintained differently, and Xclusive Autoworks Inc. may find it necessary to schedule more time in order to complete a satisfactory job.

Deposit Policy: All deposits are to secure materials and time for you scheduled project. We generally take up to 20% deposit for all projects and appointments. This covers the labor and cost of your consultation and is NON-REFUNDABLE. Again, all deposits are NON-REFUNDABLE.

Paint Sealant Guarantee: If the vehicle’s exterior is maintained properly, we guarantee that the paint sealant applied will remain on the surface of the vehicle for at least 6 months. Xclusive Autoworks Inc. recommends a re-application of the paint sealant every 3 to 4 months in order to obtain maximum protection. Xclusive Autoworks Inc. is not responsible for improper care or improper maintenance of the exterior paint protection provided. Provided the vehicle is properly maintained, the high-grade chemicals it uses are tested and manufactured to perform under normal driving conditions. Xclusive Autoworks Inc. is not responsible for the following: abnormal wear and tear, extreme weather and/or poor driving conditions, over spray, industrial fallout, bird excrement, tree sap, bee pollen, egg, bologna, water spots any corrosive or foreign chemical substance, improper cleaning maintenance, and other commercial car washing facilities or detailers causing the paint sealant to fail.

Scratches and Dings: Most cars have wash-mark scratches and small dings from normal wear and tear or from commercial car wash facilities. Xclusive Autoworks Inc. is not responsible for these types of minor imperfections. Until the automobile has been completely prep washed, it is difficult to see every little blemish, scratch, wash mark, small ding, or dent. Therefore, Xclusive Autoworks Inc. is not responsible for any type of pre-existing damage caused by other sources, detailers, or all other un-controlled elements.

Vehicle Inspection: It is the owner’s responsibility to be available for the initial and final vehicle inspections. Xclusive Autoworks Inc. will not begin any scheduled work without the signed, written consent of the owner or owner’s representative. If either person is not available for a pre or final inspection, then Xclusive Autoworks Inc. is not responsible for any customer dissatisfaction. It is the owner’s responsibility to be aware of the scheduling of each detail job and to be available or send a representative for final inspection upon completion of the detail. Xclusive Autoworks Inc. reserves the right to add additional charges for time spent waiting after the final detail has been completed. It is the owner’s responsibility to reset and check all electrical components, seat settings, stereo settings, buttons, knobs, and childproof settings after completion of detail.

Right of Refusal: Xclusive Autoworks Inc. reserves the right to refuse service on any vehicle or for any person.

Pre-Existing Damage: Xclusive Autoworks Inc. is not responsible for any pre-existing damage it may find during the normal course of detailing the interior or exterior of any vehicle. It is difficult to find pre-existing damage during the initial inspection, especially if the vehicle is dirty and cluttered with debris or personal items left in the vehicle. Older vehicles usually have many interior and exterior components that have broken, worn out, faded, or become loose and cracked. If Xclusive Autoworks Inc. should break, disconnect, or damage any component of a client’s vehicle, it will bring this to his or her attention before completing the final detail. This includes but not limited to any peeling of paint during the removal of vinyl, decals, emblems, and paint protection film.

Wheels / Rims: Most wheel rims are under constant abuse from general road conditions, metal brake dust, and washing conditions. They commonly have multiple stains, dings, pits and scratches caused by normal driving conditions, metal brake dust, or other commercial car wash facilities. Xclusive Autoworks Inc. is not responsible for pre-existing damage of the vehicle’s wheel rims or wheel covers.

Engine Detailing: Most engine components today are completely protected by manufacturer’s devices. Rarely does Xclusive Autoworks Inc. see issues with an engine malfunction after the engine detail. In the case of any issue, check engine light, engine malfunction or other damages, Xclusive Autoworks Inc. is not responsible for repair or replacement. The owner of the vehicle assumes full liability of all damages. Xclusive Autoworks Inc. is not responsible for pre-existing engine damage or engine malfunctions.

Final Payment Due: Once Xclusive Autoworks Inc. has completed the final detail job, payment is due immediately. Unless prior arrangements have been made in writing, it is the owner or owner’s representative’s responsibility to have payment ready as agreed upon in the initial invoice. ALL PROJECTS ARE SOLD AS-IS.

Key Return Policy: Xclusive Autoworks Inc. will return the vehicle’s keys only to the owner or owner’s representative and no one else. It is the owner or owner’s representative’s responsibility to obtain the keys from Xclusive Autoworks Inc. upon completion and final inspection of the detailed vehicle.

Window Films – Release of Liability: By signing below I acknowledge that there is a risk of damage to my vehicle that may occur as a result of tinting or removing film on my windows, and I release Xclusive Autoworks Inc. of liability for any damages. I also understand that damage can occur as a result of normal installation processes, removal procedures, or from any other unforeseeable factors. I have had the opportunity to ask any questions prior to my installation and fully release Xclusive Autoworks Inc. of any damages to my property. Some damages that are rare but can occur are damages to: electrical/electronics, interior headliners, interior cloth or leather, clips, door panels, rubber gaskets and seals, glass (cracks, scratches, breakage), and paint. Please note this is not a conclusive list. I understand that it is my responsibility to choose a film that is legal to my vehicle’s state or to acquire proper medical exemption for the window film that I choose. I release Xclusive Autoworks Inc. of any and all liability related to window films.

Paint Protection Films and Vinyl – Release of Liability: By signing below I acknowledge that there is a risk of damage to my vehicle that may occur as a result of installing paint protection or removing film from my vehicle, and I release Xclusive Autoworks Inc. of liability for any damages. I also understand that damage can occur as a result of normal installation processes, removal procedures, or from any other unforeseeable factors. I have had the opportunity to ask any questions prior to my installation and fully release Xclusive Autoworks Inc. of any damages to my property. Some damages that are rare but can occur are damages to: paint, badges,and clips. Please note this is not a conclusive list.

By submitting your deposit and payment to Xclusive Autoworks Inc. you agree to the above terms of service and that you are fully satisfied with our services.

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Cancellation Policy: You will have a scheduled day and estimated time for each scheduled service. If you need to cancel / reschedule within 24 hours of your appointment, you forfeit that service and your deposit. If you know in advance that you will need to cancel a service and inform us at least 24 hours […]

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